Looking for an exciting career opportunity with a leading financial institution in Tanzania? Look no further! BRAC Tanzania Finance Limited (BTFL) is on the lookout for talented and passionate individuals to join their dynamic team. Whether you’re just starting your career or looking to take it to the next level, BTFL offers a range of vacancies that cater to various skills and expertise. Don’t miss out on the chance to be part of an organization that is committed to financial inclusion and community development. Visit ajiratimes.com today to explore these incredible opportunities and apply now! Your dream job awaits!
BRAC Tanzania Finance Limited (BTFL) is the largest microfinance organization in Tanzania. Our mission is to responsibly provide a range of financial services to people at the bottom of the pyramid, focusing particularly on women living in poverty in rural and hard-to-reach areas. We aim to create self-employment opportunities, build financial resilience, and harness women’s entrepreneurial spirit by empowering them economically.
BRAC Tanzania Finance LTD is seeking applications from competent, dynamic, and self-motivated individuals to fill the following position:
Position: Customer Service Officer (2 Positions)
Job Location: CHO, DSM
Job Responsibilities:
Respond quickly to complaints, answer questions, and solve simple problems. Record complaints in the database/register. Refer serious issues to the Product Development Manager. Follow up with clients to ensure proper complaint resolution and customer satisfaction.Ensure field staff are trained to collect, record, resolve complaints, and update feedback registers regularly.
Collect and compile all complaints from the field level. Update the database/register when a complaint is resolved. Create and maintain reports about customer feedback. Analyze complaint trends and prepare periodic reports/presentations for management meetings.
Train field staff to handle complaints, emphasizing the importance of client complaints in improving client relations and mitigating risks such as client exit inform clients about their right to complain and how to submit a complaint to the appropriate person. Ensure best practices in rendering services to customers.
Occasionally attend group meetings or visit individual clients at their business premises, both scheduled and impromptu, to check for and resolve client complaints. Report and escalate unresolved issues to management as needed. Coordinate internal resources and third parties/vendors for the flawless execution of customer-related issues. Attend conferences and training as required to maintain proficiency.
Safeguarding Responsibilities:
Ensure the safety of staff members from any harm, abuse, neglect, harassment, and exploitation to achieve the organization’s goals on safeguarding implementation. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
Practice, promote, and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action. Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
Required Qualifications and Experience:
- Must be a bachelor’s degree holder from a recognized institution.
- At least 2 years of progressive working experience in a microfinance operation.
- Strong experience in delivering quality services to diverse customer groups, including illiterate groups.
- Excellent communication skills (oral and written).
- A high degree of emotional intelligence based on past experiences or formal training.
- Outgoing, social, proactive, and with a strong eagerness to teach.
- Excellent analytical and problem-solving skills.
- Computer literacy and presentation skills. Proficient in MS Word, Excel, PowerPoint, and Visio.
- Strong adherence to time.
READ ALSO: Digitostar Internship Tanzania
How to Apply:
If you feel you are the right match for the above-mentioned position, please apply by sending your CV and cover letter through email to: [email protected] with the subject “Customer Service Officer”. Application Deadline: 20.07.2024 Only shortlisted candidates will be contacted.
BRAC Tanzania is an equal opportunity employer and is against all forms of exploitation, discrimination, and harassment in the workplace.
