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Working under the direction of senior Airport Services colleagues, you will represent Emirates and enhance customer service for both arriving and departing customers. Ensure all operational criteria are completed within specified time frames as per the company’s commercial, safety, and security policies, standards, and procedures.
Responsibilities
Customer Assistance: Provide assistance to customers on arrival and departure, maintaining high quality and professional customer service at all times. Cater to various customer needs such as unaccompanied minors and customers with reduced mobility, ensuring appropriate special services and facilities are provided.
Chauffeur-Driven Limousines Coordination: Manage the airport operation of chauffeur-driven limousines for eligible customers upon arrival and operate the Emirates arrival information desk.
Immigration and Check-In Monitoring: Monitor immigration issues, retrieve relevant documentation, and report accordingly. Ensure adherence to travel, immigration, and safety regulations. Oversee check-in processes, inform customers of delays, prioritize Premium customers, and maintain service standards.
Documentation and Statistical Information: Assist in the preparation and completion of pre and post-flight documentation and statistical information to ensure accurate data accounting.
Coverage for Senior Team Members: Provide cover in the absence of senior team members during leave, sickness, or training as directed by the Airport Services Officer or another senior colleague.
Baggage Delivery Monitoring: Monitor baggage delivery performance, inform customers about any delays or irregularities, and maintain an efficient baggage delivery service. Ensure the creation and quality of baggage services files adhere to Emirates Standard Operating Procedure.
Ticket Desk Support: Support and cover Emirates Ticket Desk functions, including ticketing/reservation duties to ensure seamless customer service. Offer the full range of Emirates products and services, issue tickets, make and amend reservations, re-issue and re-calculate fares, carry out credit card verification, complete daily ticket sales returns, and assist with banking duties.
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Qualifications & Experience:
- Education: Minimum O Level or equivalent. Must have completed relevant and recognized professional training courses in Customer Services and Ground Operations. Knowledge of Basic Fares and Ticketing is advantageous.
- Experience: Minimum of 2 years of airline industry experience is required.
- Knowledge/Skills: Fluency in written and spoken English and the local language. Strong customer service delivery skills.
- Eligibility: Must have the right to live and work in Tanzania.
Salary & Benefits:
Join our growing team and enjoy a competitive remuneration package, including discounts on flights and hotel stays. Find out more about working with us at www.emirates.com/careers.
