NBC Bank, the oldest and one of the most reputable financial institutions in Tanzania, is currently seeking to fill the position of Relationship Manager (Public Sector). Vacancies at NBC Bank This full-time role offers an excellent opportunity for professionals passionate about banking, relationship management, and business development. NBC has served Tanzania for over five decades, providing a broad spectrum of retail, corporate, business, and investment banking services, as well as wealth management.
Job Summary
The Relationship Manager (Public Sector) will be tasked with managing a portfolio of Central Government, Local Government, and Public Institutions clients. The primary objective is to maximize sustainable economic profit by driving business development, cross-selling banking products, and managing risks at both individual and team levels.
Key Responsibilities
1. Customer Sales and Service (65%)
Grow Portfolio Value: Achieve growth through cross-selling and up-selling NBC’s diverse banking products and services. Referral Business: Generate referrals from existing customers to expand the portfolio.
Identify Opportunities: Offer solutions tailored to customer needs, goals, and objectives. Sales Execution: Proactively and reactively sell products that meet customer needs. Customer Satisfaction: Achieve high levels of satisfaction by meeting and exceeding customer expectations.
Relationship Building: Maintain regular contact with clients through agreed communication plans and ensure clients’ needs are well understood. Governance and Compliance: Apply compliance and governance procedures in all activities and ensure accurate completion of customer records.
2. Business Management (30%)
New Business Development: Conduct market research and follow up on target lists for new business opportunities.
Credit Applications: Prepare and assess credit applications by collaborating with Business Analysts and Operational Bankers. Portfolio Management: Monitor and control portfolio quality using risk management guidelines.
3. People Management (5%)
Coaching and Development: Provide day-to-day coaching and mentoring to Business Analysts and Operational Bankers.
Minimum Qualifications
Bachelor’s Degree in Commerce, Arts (Economics), or an equivalent qualification. At least four (4) years of experience in a customer-facing role, within a sales and service environment.
Experience in building relationships with high-value customers, with 7-10 years of general banking experience.
Preferred Qualifications
- MBA/Diploma in Banking or related field.
- Five (5) years of experience in corporate or business banking.
- Knowledge in business risk and opportunities.
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Technical Skills & Competencies
Strong relationship management and credit risk skills. Knowledge of corporate banking, along with proficiency in analyzing, planning, and delivering results.
Excellent communication and decision-making abilities, with the ability to manage high-pressure situations effectively.
This role presents a unique opportunity to contribute to the growth and success of Tanzania’s public sector by managing key relationships within NBC. With NBC’s rich heritage and reputation, the selected candidate will play a pivotal role in driving sustainable growth in the bank’s public sector portfolio. Don’t miss out on this rewarding career path at one of Tanzania’s most trusted financial institutions!
