Equity Bank, a renowned financial institution, is on the lookout for a Senior Manager – Operational Excellence to join its dynamic team. Senior Manager Vacancies at Equity Bank November 2024 This pivotal role, reporting directly to the General Manager – Bank Operations, is designed for a seasoned professional ready to lead transformational initiatives and enhance operational performance.
Function Level: Senior Manager
Purpose: The role aims to drive operational efficiency, ensure the implementation of robust business processes and controls, and enhance service delivery. This position demands a visionary leader capable of leveraging both people and systems to deliver an exceptional customer experience while maintaining the highest levels of safety and security.
Key Responsibilities
Operational Excellence Leadership
- Direct and facilitate initiatives that align operational processes with the bank’s strategic goals.
- Promote the adoption of standardized methodologies, tools, and systems for continuous improvement across the organization.
Customer Experience Management
- Collaborate with stakeholders to resolve operational challenges, ensuring superior service delivery.
Risk and Compliance Oversight
- Implement and maintain effective controls within business operations.
- Partner with internal risk management teams (2nd and 3rd lines of defense) to identify risks and address audit and compliance issues promptly.
Cost and Quality Assurance
- Ensure optimal cost management practices are in place across all business operations.
- Drive quality assurance in key performance areas, fostering a culture of excellence.
Workforce Development
- Enhance the skills and knowledge of the workforce through performance reviews and targeted recommendations.
Advisory Role
- Serve as a strategic advisor to the General Manager – Bank Operations on matters related to controls, risk, and customer experience.
Other Duties: Undertake additional responsibilities as assigned by the supervisor.
Qualifications and Requirements
Educational Background:
- Bachelor’s degree in Business, Technology, Engineering, or a related field.
Professional Qualifications:
- Certifications in banking, financial management, project management, operations, or Six Sigma are highly desirable.
Experience:
- A minimum of 5 years in operations, audit, or analytical roles, with at least 3 years in a managerial position.
Key Skills:
- Strong leadership and people management capabilities.
- Comprehensive knowledge of the Bank of Tanzania (BOT) regulations and global banking practices.
- Familiarity with global technology trends in banking.
- Exceptional communication and listening skills.
- Self-motivated, results-oriented, and innovative.
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Why Join Equity Bank?
Equity Bank is committed to creating a conducive environment where employees can thrive and contribute meaningfully to the organization’s goals. This role offers an opportunity to shape the bank’s future by driving operational excellence and improving customer experiences.
Application Process
If you meet the qualifications and are passionate about making a difference, send your application, quoting the Job Reference and Title, to [email protected]. Application Deadline: November 30, 2024
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