At Vodacom, we’re working hard to build a better future. A more connected, inclusive, and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast, and get it done together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
System Administrator Vacancy at Vodacom
The System Administrator: Postpaid Billing shall provide technical expertise in delivering Billing, Roaming Partner Relationship Management, and Subscriber Profiles Administration to Vodacom Postpaid customers. The role is responsible for the administration and support of post-paid customers and the Roaming Partner Relationship Management (PRM) system. Key tasks include performing Bill run, invoice signing, bill posting to ERP, invoice extract, Roaming Partner configuration and management, and TAP files administration.
Key Accountabilities and Decision Ownership
- Daily checks on files collected and distributed to the PostPaid billing system, ensuring data completeness and accuracy of the BillRun, and checking rating charges.
- Identifying, prioritizing, investigating, and analyzing PostPaid billing issues, and monitoring issues until closure, proposing measures to avoid re-occurrence.
- Verifying the completeness of TAP files collection & distribution, processing, and accuracy of TAP rates, liaising with the clearinghouse on all issues relating to TAP files.
- Verifying the accuracy of data before BillRun, performing BillRun, and posting to financial systems, checking invoice/statement/Itemised bill layout, printing, and delivering bills as per respective channels.
- Managing PostPaid and roaming tariffs, supporting systems development & documentation as per Design & Development methodology.
- Providing Billing Systems user support, maintaining inter-departmental SLAs, and maintaining departmental procedures.
Core Competencies, Knowledge, and Experience
- Excellent technical and analytical skills.
- Excellent problem-solving abilities.
- Actively manages personal and professional growth.
- Excellent communication skills and a team player.
- Detail-oriented and able to apply critical thinking whilst operating with precision.
Must-Have Technical / Professional Qualifications
- Bachelor’s Degree in Computer Science, Computer Engineering, or Information Technology.
- 1-3 years’ experience in the telecommunications/IT environment with good knowledge of Mobile and Fixed services.
- Working knowledge in Unix systems and databases – Oracle, MySQL.
- Prior experience in GSM and fixed services provisioning and billing is an added advantage.
Not a Perfect Fit?
Worried that you don’t meet all the desired criteria exactly? At Vodacom, we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role. Our recruitment team can help you see how your skills fit in.
What’s in It for You
We want you to feel happy and fulfilled at work without compromising the other things in life that matter to you. We support this in various ways, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who We Are
You may have already heard of Vodacom – We’re a leading telecommunications company in Europe and Africa. But what you might not know is that we continuously invest in new technologies to improve the lives of millions of customers, businesses, and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom, or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognize and celebrate the importance of diversity and inclusivity in our workspace and do not tolerate any form of discrimination, especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Commitment from Vodacom
Vodacom is committed to attracting, developing, and retaining the very best people by offering a flexible, motivating, and inclusive workplace where talent is truly recognized, developed, and rewarded. We believe that diversity plays an important role in the success of our business and are committed to creating an inclusive work environment that respects, values, celebrates, and maximizes people’s individual differences. We are not only multinational but multicultural too. At Vodacom, you will have access to our excellent flexible benefits program that you would expect from any global company.
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