Embark on a journey where every call is a connection, every query a solution, and every interaction a step towards financial empowerment! As a Customer Care Intern at WATU Credit in Tanzania, you’re not just answering questions, you’re paving the way for financial inclusion and stability in the lives of our clients. Dive into a dynamic role where every conversation is a chance to make a difference. Join us in shaping the future of finance, one call at a time, exclusively at ajiratimes.com!”
WATU is a driven, customer-focused company committed to providing everyone with the chance to become entrepreneurs and reach their life goals. As Africa’s leading Asset Finance Company, we envision a bright and prosperous future for the continent and strive to contribute to making it a reality.
Our goal is to offer asset financing for motorcycles and three-wheelers to those who, when given the right resources, can achieve their dreams and support their families and communities. We empower entrepreneurs by providing the tools they need to enhance and improve their lives.
Our business is expanding rapidly, with over 10,000 customers in Tanzania. We are seeking a passionate Customer Care Intern in Dar Es Salaam, Tanzania. We are looking for proactive individuals who are willing to work hard and make a positive impact in our communities. Do you want to join our ambitious and innovative team of smart individuals and make a difference? If so, read on and apply for this exciting opportunity!
As a Customer Care Intern, you will also support marketing operations by performing tasks such as updating computer databases, writing customer rating reports, conducting market research studies, and collaborating with other departments on deliverables.
KEY RESPONSIBILITIES:
- Managing external communications with customers, including inbound and outbound calls and SMS, and addressing their inquiries and complaints
- Conducting telesales through outbound and inbound calls to generate leads and clients
- Building and maintaining client and lead databases
- Following up with leads generated through customer care logs and converting them into clients
- Handling and resolving customer queries and complaints regarding product sales and customer service issues
- Providing customers with information about the organization’s services and products
- Processing forms, orders, and applications requested by customers
- Identifying and escalating priority issues to higher management
- Gathering and evaluating relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken
- Managing administrative tasks and coordinating with internal departments
- Compiling data, preparing reports, and performing weekly collections
- Performing other duties as assigned
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KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED:
- Proven experience as a customer service or telesales officer
- Good understanding of office management, sales, and marketing principles
- Ability to multitask and meet deadlines
- Ability to respond effectively and calmly in emergencies
- Ability to maintain customer confidentiality
- Well-organized with a customer-focused approach
- Good knowledge of market research techniques and databases
- Proficiency in MS Office, marketing software, and online applications (CRM tools)
- Excellent communication and interpersonal skills
- Diploma; a BSc in Marketing, Business, or a relevant field is an advantage
- At least 1 year of relevant work experience
WHAT WE OFFER:
- Be part of an international, dynamic, and driven team with high aspirations and a strong work ethic
- Opportunities to learn and grow with us
- Competitive compensation package
- Health benefits
NOTE ON COVID-19 PREVENTION:
You are advised to follow all recommended preventive measures regarding COVID-19, such as wearing masks, washing hands, and using sanitizers before entering Watu’s premises.
