Dangote Cement vacancies Tanzania

Are you ready to build your career with a company that’s shaping the future of Tanzania? Look no further! Dangote Cement, a powerhouse in the construction industry, is on the hunt for dynamic professionals to join their team in Tanzania. Dangote Cement vacancies Tanzania This is your golden opportunity to cement your place in a leading company that values innovation, growth, and excellence. For the latest updates on these exciting vacancies, visit ajiratimes.com and take the first step towards a promising career with Dangote Cement!

Dangote Cement Limited Tanzania (DCLT), a subsidiary of Dangote Cement PLC Nigeria, is looking for an innovative IT Service Delivery Officer to join our expanding team. This role extends beyond conventional IT support, involving comprehensive IT service delivery and user support across the plant, depots, and Dar office. Responsibilities include:

Monitoring and maintaining DCP-TANZANIA’s computer systems.
Installing and configuring hardware, software, and networks.
Troubleshooting and resolving technical issues.
Managing the Freshservice service desk as the central hub for service requests, issues, and changes.

Dangote Cement vacancies

We are looking for a candidate who understands the dynamic IT landscape and can significantly contribute to Dangote IT in Tanzania, possessing the following attributes:

Business Acumen: Translate user needs into impactful IT solutions that support business objectives.
Data Expertise: Use reporting tools like Power BI and business analytics in Excel to generate insightful reports and interactive dashboards.
Customer Focus: Provide exceptional technical support with a focus on user satisfaction.
SAP Proficiency: Offer comprehensive support for SAP applications used in the manufacturing environment.
Emerging Technologies: Embrace innovative technologies like generative AI with CoPilot to enhance efficiency.

Responsibilities and Key Duties

Install and configure Windows Server environments, client operating systems, network infrastructure, and desktop applications to support Dangote’s IT ecosystem. Respond promptly to service requests and technical issues, adhering to SLAs and escalating when necessary. Provide exceptional technical support across the company (in-person, phone, or MS Teams). Set up new user accounts, ensuring proper access and permissions.

Repair and replace equipment as needed, minimizing downtime. Test and implement new technologies and applications to optimize performance. Develop and deliver user training on IT systems, including Power BI and data analysis tools. Maintain an accurate and up-to-date IT asset inventory.

Perform data manipulation using SQL and generate informative reports using Power BI and business analytics tools like Excel to support decision-making. Contribute to the successful implementation and support of SAP applications in the manufacturing environment. Stay updated on emerging technologies like generative AI (especially Microsoft CoPilot) and explore potential applications within Dangote. Perform other duties as assigned by the Supervisor or IT Manager.

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Requirements

Bachelor’s degree in information technology or a related field.
At least 3 years of experience in IT service delivery and support.
Strong working knowledge of SAP applications in a manufacturing environment.
Proficiency in Microsoft Office 365 applications.
Working knowledge of ITIL-compliant service management tools (Freshservice).
Excellent problem-solving and analytical skills.
Outstanding customer service skills with a focus on building positive relationships.
Strong written and verbal communication skills.
Ability to learn new technologies quickly and adapt to a dynamic IT environment.
Business acumen with an understanding of the link between IT solutions and business objectives.
Working knowledge of reporting tools like Power BI and business analytics (Excel).
Interest in exploring and adopting emerging technologies like generative AI.